Refund & Returns Policy

Our hope is that you are full satisfied with your purchase, but if for some reason you are unhappy, simply contact us and we will do our very best to guarantee satisfaction.

If you believe your product is damaged or faulty please provide details and photos and we will issue a replacement. Unfortunately, we cannot issue a refund for change of mind purchases.

All returned items must be returned in “like new” condition and repackaged as they were originally received.

In order to issue a return we require a receipt or proof of purchase. You will also be responsible for shipping the products to the return address. Please do not send your purchase back to the manufacturer, but the address provided.

Returned items are subject to inspection prior to issuing a refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7 days.

We are here to help! You contact us directly on 1300 255 202 or email us at ben@bikedesk.com.au